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454 credits went missing from my account. I checked the balance logs no purchase was made, my account was not hacked. I contacted support with screenshots of the balance log to show that on the 29th I had 564 credits and on the 3rd of the next month had 110. The logs showed NO purchases made during the time between these dates.Support came back telling me to check the credit logs and turn 2 factor authentication on. I responded explaining that it was not hacking and that I sent screenshots of the logs already. I then explained the problem again.
Support shut me down, closed my ticket and told me my account was already checked and refused to help. I am missing over 400 credits, no hacking, no purchases yet they refuse to help or give them back.
The right thing to do is if you see no purchases made, I see no purchases made, I've not been hacked and you have not taken them for any reason is to give them back rather than run me in circles.
I have provided PROOF, I have explained and re explained the situation. So its obviously a bug in your system if you didn't do it. How is that hard to understand?
If it requires more RAM...
At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Imvu Mac Client
L2 Cache: 4 MB
Memory: 6 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
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SMC Version (system): 1.21f4
Then click on Hardware>Graphics/Displays and report like this...
NVIDIA GeForce 7800GT:
Chipset Model: GeForce 7800GT
Type: Display
Bus: PCI
Slot: SLOT-1
VRAM (Total): 256 MB
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Vendor: nVIDIA (0x10de)
Device ID: 0x0092
Revision ID: 0x00a1
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ROM Revision: 2152.2
Displays:
VGA Display:
Imvu Old Version For Mac
Resolution: 1920 x 1080 @ 60 Hz
Depth: 32-bit Color
Core Image: Supported
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display:
Status: No display connected
Jan 4, 2013 2:55 PM